We strive to provide our customers with the highest quality flower bouquets that are carefully selected and arranged to bring joy and elegance to any occasion. We take great pride in our products and want you to be completely satisfied with your purchase. However, due to the nature of our business and the perishable nature of flowers, we have a specific Returns & Refunds policy in place.
Once you have placed an order with us, we go the extra mile to ensure your satisfaction. Before we send out your flower order, we will send you a video showing casing the bouquet that will be delivered to you. This video serves as your approval of the arrangement and allows you to see exactly what you will be receiving.
Once you have approved the bouquet in the video, we will proceed with sending out your order. At this point, we are unable to accept returns or offer refunds. This is because flowers are highly perishable and their quality can deteriorate quickly, especially during transit. By approving the bouquet in the video, you acknowledge that you are satisfied with the arrangement and understand that it cannot be returned or refunded.
We understand that there may be instances where you may have concerns or issues with your order. If you have any questions or need assistance, please reach out to our customer support team. We are here to help and will do our best to address any concerns you may have.
While we strive to provide the best possible service, we cannot guarantee the longevity of the flowers once they have been delivered. However, if you believe that the flowers you received are not up to our usual standards or have arrived damaged, please contact us within 24 hours of receiving your order. We may request photos or additional information to assess the situation and determine the appropriate course of action.
At My Store, we value your satisfaction and want to ensure that you have a positive experience with our products. We appreciate your understanding of our Returns & Refunds policy and thank you for choosing us for your flower needs.
Once you have placed an order with us, we go the extra mile to ensure your satisfaction. Before we send out your flower order, we will send you a video showing casing the bouquet that will be delivered to you. This video serves as your approval of the arrangement and allows you to see exactly what you will be receiving.
Once you have approved the bouquet in the video, we will proceed with sending out your order. At this point, we are unable to accept returns or offer refunds. This is because flowers are highly perishable and their quality can deteriorate quickly, especially during transit. By approving the bouquet in the video, you acknowledge that you are satisfied with the arrangement and understand that it cannot be returned or refunded.
We understand that there may be instances where you may have concerns or issues with your order. If you have any questions or need assistance, please reach out to our customer support team. We are here to help and will do our best to address any concerns you may have.
While we strive to provide the best possible service, we cannot guarantee the longevity of the flowers once they have been delivered. However, if you believe that the flowers you received are not up to our usual standards or have arrived damaged, please contact us within 24 hours of receiving your order. We may request photos or additional information to assess the situation and determine the appropriate course of action.
At My Store, we value your satisfaction and want to ensure that you have a positive experience with our products. We appreciate your understanding of our Returns & Refunds policy and thank you for choosing us for your flower needs.